Terms & Conditions

VIP Mobile Entertainment, LLC Official Policies: REFUND/CANCELLATION POLICY: A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $100 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary. 

PRIVACY POLICY:

We are committed to protecting your privacy. We use the information we collection the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others. 

TIPS:

The lounge butler is there to make sure that your group is making the most ofour luxury interactive experience . He/she takes great pride in assisting and accommodating our best. Tipping for good service is a great idea, but not required.

TRAVEL SURCHARGE:

Our primary service area is a 40-mile radius from SOUTHFIELD , MI (48033). We also service a "secondary" area outside our primary area, but must add a fuel surcharge fee when we travel to the secondary area. See our Service Area page for coverage areas. 

BAD WEATHER:

Vip Mobile’s bus was designed for all types of weather conditions.The lounge is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and youare aware in advance (pending or anticipated snow storm, tornado, flooding) please contact us to begin the rescheduling. 

SUPERVISED CHILDREN:

VIP Mobile Entertainment, LLC. does require a parent or responsible adult to be present inside or just outside of the bus at all times. Guests 16 and over require a parent or guardian be on property and within contact of the game coach should a need to contact them a rise.

DAMAGE/INJURY:

VIP Mobile Entertainment or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client's credit card for damages to the bus or equipment resulting from the careless or willful damage of same by client’s guests. VIP Mobile Entertainment, LLC. or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is thesole responsibility of the client and/or host. 

PICTURES:

While your party is in effect the lounge butler will be taking pictures of the party from inside the bus. You will then be able to view these pictures on our Facebook Fan Page and copy them to your files. If you do not want our lounge butler taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can besure to capture their party as it happens.

OUR TRUCK/TRAILER:

When the bus pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our lounge butler will not park anywhere that may cause a danger to persons, property or equipment.